We've gathered some of the most common questions about tickets, orders, and more.
If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.
Log in to the webshop, select the desired ticket category and quantity, and pay by credit card. Your details are saved for future purchases. You receive a QR-code ticket by email for the turnstile.
You will receive your ticket and an email receipt at the email address used during purchase.
Yes, tickets are valid for a specific date. You can buy them for the same day or up to one week in advance, with a maximum of 10 tickets per cart.
No, you can scan the QR code directly from your phone.
No, tickets allow one-time entry only. Once scanned, they cannot be reused. Contact staff in urgent cases.
A ticket counter shows remaining capacity, visible in the webshop and on the digital display at the entrance.
Yes, you can buy up to 10 tickets per cart for family or friends. All tickets are linked to one account for easy management.
Children aged 3–15 receive a 50% discount, paying €5.00 per ticket.
Log in and select the “discounted” ticket. Discounts apply to eligible groups (e.g., students, seniors). Valid proof is required and may be checked.
Sunbed tickets are only available at the entrance vending machine. Sunbeds require the ticket plus a €10 cash deposit collected by staff.
No, tickets cannot be refunded, exchanged, or canceled after purchase. No refunds for non-use, illness, or bad weather. Resale is not allowed.